Made
To order, in Malaysia
Nothing is warehoused. Each lamp is started on the machine after it is bought.
Delivery and returns.
Nothing is made until you order it, so the first few days are printing rather than posting. Here is exactly what that means.
Despatch
3–5 working days
Order today and it ships by Fri 23 Oct.
Delivery
Free over RM300.00
Anywhere in Malaysia, Sabah and Sarawak included. Below that, the courier rate for your address is shown at checkout.
Abroad
Eight more countries
Singapore, Hong Kong, Australia, New Zealand, China, Thailand, Taiwan and Canada, by SF Express, FedEx, UPS or Teleport at the courier rate shown at checkout. Each lamp is fitted with the plug for the country it goes to. Import duty and tax, where your country charges them, are paid on arrival.
Courier
Tracked
Every parcel goes by tracked courier, packed for a hollow object.
Returns
30 days
From delivery, unused and in its packaging.
Damage
Replaced
Not refunded, unless you would rather have the money.
Why the wait is the product.
A lamp takes from two hours on the machine for a small pendant to twelve for a large table lamp, and it is started after you buy it rather than pulled off a shelf. Those few days are the reason the range can be short, the reason a design nobody has bought yet still gets made, and the reason nothing is sitting in a box unsold.
The details
Anything not answered here — ask.
If something arrives damaged
Photograph it in the packaging before you unpack any further, and send the pictures with your order number. A replacement is printed and sent; you do not need to return the broken one unless we ask. Couriers are hard on a hollow object and this is not treated as your fault.
Returning something you simply did not like
Thirty days from the day it arrives, unused and in its packaging. Tell us before sending it back so we know it is coming. Return postage is yours unless the piece was faulty or wrongly described.
What "printed to order" means for a return
It means yours was made for you, so a return costs real machine time and material. That is why the range is short and photographed lit and unlit, and why every colour says what it does to the light: so the piece that arrives is the piece you expected. Buy carefully and the policy rarely matters.
Slight differences between pieces
Colour and texture vary very slightly from one shade to the next, because each is printed rather than moulded. That is not a fault and is not grounds for return — it is the difference between a piece and a copy of a piece.
Bulbs and safety
LED only, 6 W or less. An incandescent or halogen bulb inside an enclosed shade runs far hotter than a printed lamp is made for. Damage caused by the wrong bulb, or by leaving a lamp in hot direct sun, is not covered, which is why a complete lamp ships with the right bulb.